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We ship our plants to you using United Parcel Service (UPS) or the US Mail
(USPS). As a standard practice, we ship using the least expensive cost
to you that we can, that insures that your plants are protected and
arrive in good condition.
To reduce shipping weight, many of our plants are shipped out of
their pots with the root ball intact, and others, such as clematis, are
shipped in their containers. All plants are packaged to insure they do
not dry out or become damaged in shipping.
We will ship your complete order as close to your preferred shipping
date as possible. During our peak shipping times (April through June)
there may be up to a three-week delay in shipping orders. We do our best
not to back-order plants, if it should become necessary to split
an order because of an delay due to a shortage of one plant we will
consult with the customer before splitting the order. Please remember that
our shipping season is determined by local climatic conditions. Should
conditions be unfavorable, we will wait to ship until an appropriate
time. In general, our shipping season begins in February and continues
through mid-November. For exceptions see #2 below.
Our fee for handling and packaging is $4.00 per order. We will charge you the
actual UPS or USPS charges at the time of shipping and you will receive
a statement of those charges with your shipment.
Here are some things to know:
- Our UPS Ground Service area is AZ, CO, UT, WA, OR, CA, NV, ID,
WY and MT.
- If you live in a state not covered above and are able to receive
and care for your plants while they are dormant, or if you live in a
state where winter planting is the norm, we will ship plants to you
via UPS-Ground service from October 15th through March 1st weather
permitting. This can reduce the shipping costs dramatically. After
March 1st, we will ship UPS 3rd –Day Air to guarantee that your
plants reach you in good condition. Please indicate you want UPS
Ground service in the Comments section of our order form. This
option does not apply to Alaska and Hawaii.
- Remember, if you work in a commercial area and can receive your
order at work, you can further lower your UPS charges. Just fill in
your work address as the shipping address. Be sure to let us know
this is a commercial address.
- Shipping for International orders is handled and priced on a
case by case basis depending on the agreements and laws of the
United States and the receiving country. All permits and
inspections for receipt of a plant order in the receiving country
are the sole responsibility of the customer.
SUBSTITUTIONS
Although we have a good supply of all plants listed in the catalogue, we
cannot always anticipate the demand for every plant. Please let us know
if we may substitute for any plant that is out of stock. We have
provided a space for alternates on the order form. We substitute with
plants of equal or greater value than the plant originally requested.
OUR PROMISE
We promise you that we ship only strong, vigorous, correctly named
plants from our nursery. If you should have a problem with any of our
plants or receive them in damaged condition, please contact us within
five (5) days of their arrival so we can address the problem.
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